In order to manage effectively and reduce business risk, the following actions are taken:
■
verification of the planned data within planning process,
■
regular
analysis
of
the
causes
of
observed
deviations
of
the
actual
financial
performance
of
the
mBank
Group
organizational
units
from
the
planned
level
and
informing
the
Management
Board
about results of the above analyses,
■
periodic verification of the adopted strategy,
■
regular analysis of the competitors’ activities.
Model
risk
is
understood
as
the
risk
of
negative
consequences
connected
with
the
decisions
made
on
the
basis
of
the
output
data
of
models
which
have
been
improperly
constructed
or
are
improperly
administered.
Model
risk
may
result
in
financial
losses,
improper
business
or
strategic
decisions
or
negatively
influence
the Bank’s reputation.
The
following
specific
subcategories
can
be
distinguished,
in
particular,
in
model
risk:
risk
inextricably
linked
with
the
restrictions
connected
with
modelling
a
given
phenomenon,
assumption/methodology
risk,
data
risk, models administration risk, and risk of interdependence.
Model
risk
is
managed
in
the
Bank
on
a
systemic
basis
by
proper
internal
regulations
concerning
model
and
their risk management process, in particular monitoring and validation of models.
An
important
role
in
the
model
and
their
risk
management
process
is
played
by
the
Model
Risk
Committee.
It
recommends,
among
others,
model
risk
tolerance
level,
which
is
finally
approved
by
the
Management
Board and the Supervisory Board.
The
aim
of
management
of
reputational
risk,
defined
as
a
risk
resulting
from
a
negative
perception
of
the
image
of
the
bank
or
other
member
of
the
group
among
their
stakeholders,
is
to
identify,
assess
and
reduce
reputational
risk
in
specific
processes
in
order
to
protect
and
strengthen
the
good
name
of
mBank
and
mBank Group.
All
Bank's
organizational
units,
foreign
branches,
and
subsidiaries
are
directly
responsible
for
any
reputational risk arising from their own business activities.
Reputation
risk
can
be
secondary
to
other
types
of
risk,
such
as
credit,
market,
liquidity
and
operational
risks.
Reputation
risk
is
also
a
primary
risk
when
it
arises
directly
from
an
ethically,
environmentally
or
socially controversial activity. This risk is identified, measured and monitored.
To monitor and manage reputation risk, mBank uses various tools and methods:
■
implementation
of
policies
and
regulations
in
the
area
of
compliance,
security,
human
and
employee rights as well as services for industries and areas sensitive to the reputation risk,
■
reputation risk assessment based on negative publications,
■
customer satisfaction analysis,
■
employee satisfaction research,
■
employer brand research,
■
crisis management,
■
reputation risk analysis when implementing new and modifying existing products,
■
analysis of customer complaints,
■
building awareness in the area of compliance,
■
analysis of violations of employee rights and other rules of the bank's operation.
In
mBank
there
is
a
capital
management
process
in
order
to
prevent
materialization
of
capital
risk,
understood
as
risk
resulting
from
the
lack
of
capital
as
well
as
lack
of
the
possibility
to
achieve
sufficient
capital
adequate
to
the
business
activity’s
risk
undertaken
by
the
Bank,
required
to
absorb
unexpected
losses
and
meet
regulatory
requirements
enabling
further
independent
functioning
of
the
Bank.
Capital
risk
encompasses the risk of excessive leverage.
Capital
risk
management
is
performed,
at
an
individual
level,
in
mBank
and,
at
a
consolidated
level,
in
mBank Group.
The
capital
management
in
mBank
is
organised
as
a
process
including
planning,
steering
and
controlling
regulatory
and
internal
capital.
Within
the
framework
of
capital
management
process,
regular
monitoring
of
capital
adequacy
and
effectiveness
is
conducted,
aimed
at
assurance
that
adequate
and
optimum
level
of capital is maintained in mBank. This is supported by stress test analyses, which – among others – are