Newsletter

eGain Wins KMWorld Magazine’s KM Promise Award for 2023

13.11.2023, 08:53aktualizacja: 13.11.2023, 08:58

Pobierz materiał i Publikuj za darmo

SUNNYVALE, Calif., Nov. 10, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that it was selected by KMWorld magazine for the 2023 KMPromise Award.

Presented to eGain at the KMWorld 2023 Conference in Washington, D.C., the award is given to the organization that is delivering on its promise to customers by providing innovative technology solutions for implementing and integrating KM practices into their business processes, according to KMWorld. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.

„I’m delighted that eGain has won the KMWorld Promise Award this year. eGain’s knowledge solution enables businesses to deliver hyper-intelligent customer service through self-service and frontline employees alike, while providing actionable insights to business managers - said Marydee Ojala, Editor-in-Chief for KMWorld. - Their knowledge hub unifies trusted knowledge locked in silos across organizations. Most recently, the company has added generative AI to complement conversational AI and omnichannel content management to its platform. This is a well-deserved honor”.

„We are honored to receive this award - said Ashu Roy, eGain CEO. - Our Knowledge Hub, now enhanced with AssistGPT, reimagines knowledge management automation in the customer engagement market”.

About eGain

Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

CONTACT:

Michael Messner

e-mail: press@egain.com 

Phone: 408 636 4514

Source: GlobeNewswire

 

Pobierz materiał i Publikuj za darmo

bezpośredni link do materiału
Data publikacji 13.11.2023, 08:53
Źródło informacji GlobeNewswire
Zastrzeżenie Za materiał opublikowany w serwisie PAP MediaRoom odpowiedzialność ponosi – z zastrzeżeniem postanowień art. 42 ust. 2 ustawy prawo prasowe – jego nadawca, wskazany każdorazowo jako „źródło informacji”. Informacje podpisane źródłem „PAP MediaRoom” są opracowywane przez dziennikarzy PAP we współpracy z firmami lub instytucjami – w ramach umów na obsługę medialną. Wszystkie materiały opublikowane w serwisie PAP MediaRoom mogą być bezpłatnie wykorzystywane przez media.

Newsletter

Newsletter portalu PAP MediaRoom to przesyłane do odbiorców raz dziennie zestawienie informacji prasowych, komunikatów instytucji oraz artykułów dziennikarskich, które zostały opublikowane na portalu danego dnia.

ZAPISZ SIĘ

Pozostałe z kategorii